Monday, April 7, 2008

MLB.bomb

There must be some other people out there in the blog world who have subscribed to MLBTV. If so, I am wondering if what's happening to me ever happened to you.

Since the day I subscribed, anytime I try to access MLB.com - any part of it, including MLBTV - the site just sits there trying to load and in the mean time sucks so much of my bandwidth that I can't access anything else on the web. This is the second year in a row that I have had horrendous problems with the service. Last year they put a $1, 5-day hold on my debit card every time I switched the viewer to a different game - being male as I am, it ran up to about $250 once before I realized it and it caused me an overdraft on my account. I canceled the service after that.

I decided to give it another go this year and used a seldom used credit card to avoid the trouble I had last year. As I write this, I am on my second hour of being on hold with their customer service number. While on hold, I used my other phone to dispute their charges and cancel the credit card I used to subscribe.

It's been a long time since I've run across anything so frustrating. The MLBTV service is a complete embarrassment to baseball.

UPDATE: I finally got through to tech support and after a half hour of being talked down to and told that my system configuration is the problem, I formally canceled the service. I stand by my comments.

1 comment:

Nate Roth said...

I've never had a problem with MLB.tv and I have no idea what the fee you're talking about is ... I've always purchased the flat season fee or flat monthly fee (this is my first subscription after two seasons off).

The mosaic function sucks not only a lot of bandwidth, but also a lot of computing power. Even on my new computer it's a bit too much. I've discovered that image quality is dependent on the broadcaster, but it is something that MLB.tv should consider.

The new site does load slowly, only once has it crashed on me, however.

 
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